Cancellation & Refund Policy
This policy applies to all orders placed through PIXIE HUB (Pix Waves Private Limited). Every product on our platform is custom-made to order using your photos, text and specifications.
No Returns on Customised Products
Because every PIXIE HUB item is personalised and made specifically for you, we do not accept returns or exchanges on customised products. Once an order is placed and production or material procurement has started, the item cannot be returned, resold or restocked. This applies to all personalised gifts including photo frames, mugs, calendars, wedding cards and similar custom print products.
Cancellation Policy
Cancellations may be considered only if requested within 2 days of placing the order and before production begins. Cancellation requests will not be accepted once materials are procured, the design proof is approved, or printing/crafting has started.
If cancellation is approved before any work starts, a full refund (minus any payment gateway fees if applicable) will be processed to your original payment method.
Refund Policy (Defects & Damage Only)
- Refunds or replacements are considered only for manufacturing defects, transit damage, or errors made by our team — not for personal preference or uploaded photo quality.
- Report damaged or defective items within 48 hours (2 days) of delivery with clear photos and your order number via WhatsApp or email.
- Approved refunds are processed within 7–10 business days to the original payment method used through Razorpay.
- "Changed mind" after custom work, wrong photo uploaded by customer, or colour variation due to screen display do not qualify for refund.
How to Contact Us
WhatsApp +91 89394 91992 or email info@pixiehub.in with your order number and supporting details. We aim to respond within 1–2 business days.
Last updated: June 2026. See also our Shipping Policy, Terms of Service and Privacy Policy.